By now, you are already aware that we decide to compile a 3-part article to help you create and/or optimize your ECM Roadmap. Resuming, in our last article we highlight the importance of an ECM Strategy and Roadmap. In fact, we concluded that without an ECM roadmap, an organization’s content strategy can get lost and disorganized. Any organization where users share information online has an ECM strategy.
Following that, in this 2nd part we will identify some key steps to make it easier for users to get their work done. Let us dive into this second part and understand these key steps.